Get support
Ask the Stock Manager Pro team for help, and follow the conversation in the app.
Every signed-in user can contact support — owners and staff, on any package. Open Support → Help & support.
Start a request
Open Support → Help & support and select New request.
Enter a Topic — one subject per request, for example Can't print receipts from the till.
In Message, describe what you were doing, what you expected and what happened. Mention the page and any message you saw.
Select Send message.
We aim to reply within one business day. The reply appears in the conversation.
Follow your conversations
The left side lists Your conversations, newest activity first. Each one shows its topic, the last message, whether it's open or resolved, and how many messages it has.
- A dot and bold topic mean we've replied and it's your turn. The number beside Your conversations counts them.
- Open / Resolved / All — filter the list.
- Search conversations — find an old conversation by any word in it.
Select a conversation to open it, then type in the box at the bottom and select Send reply.
Tips for a quick answer
- One topic per request. It keeps each conversation easy to find later.
- Name the page and the button, and copy any error message exactly.
- For payment problems, include the payment reference from Workspace → Billing — and don't pay again.
Not signed in?
If you can't sign in, see Contact us.
Related
- Send feedback — for feature ideas and bug reports
- Troubleshooting