Frequently asked questions
Short answers to common questions about packages, selling, stock, invoices and your team.
Account and packages
Is there a free package?
Yes. The Free package has one store and one user, with limits on clients and invoices. Point of Sale, Sales and Returns are on the Enterprise package. See Packages and billing.
Will I be charged automatically?
No. Each payment covers one month, and nothing is taken automatically. You'll see a reminder when your package has 7 days or less to run.
Why am I charged in cedis when prices are in dollars?
Payments are processed by Paystack in Ghana cedis, so you're charged the cedi equivalent of the US-dollar price.
Can I run more than one business?
An account belongs to one business. A team member already in another business can't be added to yours.
I forgot my password.
Select Forgot password? on the sign-in page. See Profile and security.
Selling
Why can't I sell? It says to open the register.
Each store's register must be open before sales can be made. See Open the register.
Can I refund a sale from yesterday?
Only if that day's register hasn't been closed. After end of day, put the stock back with Adjust stock. See Refund a sale.
Why is the Discount box missing at the till?
Your role isn't allowed to give discounts. See Give a discount.
Can a customer pay with cash and mobile money together?
Yes — use Split payment. See Payment methods.
Stock
Why does a product need a cost price?
Stock you count has to be valued, or stock value and profit reports treat it as free. See Add products and services.
Does adding a product to an invoice reduce stock?
No. Invoices don't change stock. Sell at the Point of Sale, or adjust stock.
How do I move stock to another branch?
With a stock transfer. The receiving store confirms what arrived before it's added to their stock.
How do branches pay each other for stock?
Every confirmed transfer is added, at cost, to what the receiving store owes the sender. Record payments in Inter-branch settlements.
Invoices
How do I send an invoice?
By WhatsApp, your email app or a link — or download the PDF. See Share an invoice.
Why won't a client delete?
Clients with invoices, quotes or a recurring schedule can't be deleted. See Manage clients.
What's the difference between margin and markup?
Margin is profit as a share of the selling price; markup is profit as a share of the cost. A cost of 300 at 10% margin sells for 333.33; at 10% markup, 330. See Price calculator.
Team
Do my staff need to pay?
No. Your package covers everyone in your business, up to its user limit.
How do I stop someone using the account when they leave?
Suspend or remove them in Users and roles.
Can I control what each person sees?
Yes, by role. See Permissions.